Privacy Policy

Effective Date:
Last Updated:

MCLM Global Services Corp. (“MCLM”, “we“, “us“, or “our“) respects your privacy and is committed to protecting the personal information that you provide to us.

This Privacy Policy explains how we collect, use, store, protect, and otherwise process personal information submitted through our website, particularly through our “Contact Us” form.

This Privacy Policy is intended to comply with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (“DPA”), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (“NPC”).

We adhere to the principles of transparency, legitimate purpose, and proportionality in the processing of personal information.

I. Personal Information We Collect

We collect only the personal information that you voluntarily provide to us through the “Contact Us” section of our website.

Depending on the information you choose to provide, this may include:

1. Full name;
2. Email address;
3. Contact number or telephone number;
4. Company or organization name;
5. Subject or nature of your inquiry; and
6. Other information that you voluntarily include in your message or inquiry.

We do not require you to provide personal information that is not reasonably necessary for us to respond to your inquiry.

Please do not provide highly sensitive personal information, confidential information, passwords, financial information, or other information that is not necessary to address your inquiry through the website “Contact Us” form.

II. How We Collect Your Personal Information

We collect personal information when you voluntarily:

1. complete and submit our “Contact Us” form;
2. send us an inquiry, request, or message through the information provided on our website; or
3. otherwise communicate with us using the contact details made available through our website.

We do not intentionally collect personal information from you through the website without your knowledge and permission.

III. Purpose of Processing

The personal information you provide through the website may be processed for the following purposes:

1. To respond to your inquiries and requests;
2. To communicate with you regarding the subject of your inquiry;
3. To provide information about our services when relevant to your inquiry;
4. To evaluate and properly address requests or concerns submitted to us;
5. To maintain records of communications and inquiries for legitimate business and administrative purposes;
6. To comply with applicable laws, regulations, legal processes, or lawful requests from government authorities; and
7. For other purposes that are compatible with, and reasonably related to, the purpose for which the information was originally collected.

We will not process your personal information for purposes that are incompatible with the purposes stated in this Privacy Policy without providing the appropriate notice or obtaining consent where required by law.

IV. Lawful Basis for Processing

Depending on the circumstances, MCLM may process your personal information on the basis of:

1. your consent, where consent is required;
2. the necessity of processing to respond to your inquiry or take steps at your request prior to entering into a potential engagement or transaction;
3. compliance with a legal or regulatory obligation; or
4. legitimate interests pursued by MCLM, provided that such interests do not override your fundamental rights and freedoms.

The DPA recognizes several lawful bases for processing personal information, including consent, contractual necessity, legal obligations, and legitimate interests, subject to the requirements of the law.

V. Disclosure and Sharing of Personal Information

MCLM does not sell or rent your personal information.
We may disclose or share personal information only when reasonably necessary for the purposes described in this Privacy Policy and as permitted or required by applicable law.

Depending on the circumstances, your information may be accessed by:

1. authorized MCLM personnel who need the information to respond to or process your inquiry;
2. authorized service providers that assist us in operating our website, email, information technology, or other business systems;
3. professional advisers or service providers, where reasonably necessary and subject to appropriate confidentiality and data protection obligations; and
4. government agencies, courts, regulators, or other authorities when disclosure is required or permitted by law.

VI. International or Cross-Border Processing

Depending on the technology and service providers used by MCLM, your personal information may be stored or processed in jurisdictions outside the Philippines.

Where cross-border processing occurs, MCLM will take reasonable and appropriate measures to ensure that your personal information remains protected in accordance with applicable data privacy laws and the principles of transparency, legitimate purpose, and proportionality.

VII. Data Retention

MCLM retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including responding to inquiries, maintaining appropriate business records, complying with legal or regulatory obligations, and establishing, exercising, or defending legal claims where applicable.

The appropriate retention period may vary depending on the nature of the inquiry and applicable legal or business requirements.

Once personal information is no longer necessary for the purposes for which it was collected, or when retention is no longer required or permitted under applicable law, MCLM will take reasonable and appropriate measures to securely delete, destroy, anonymize, or otherwise dispose of such information in accordance with applicable policies, procedures, and legal requirements.

VIII. Security of Personal Information

MCLM takes reasonable and appropriate organizational, physical, and technical measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, destruction, or other unlawful processing.

Access to personal information is limited to authorized individuals who have a legitimate need to access such information.

However, no method of transmission or electronic storage is completely secure. While we take reasonable measures to protect personal information, we cannot guarantee absolute security against all possible security incidents, cyberattacks, or other events beyond our reasonable control.

IX. Your Rights as a Data Subject

Subject to the limitations and conditions provided under the DPA and other applicable laws, you may have the following rights in relation to your personal information:

1. Right to be informed – to know how your personal information is being processed;
2. Right to access – to request access to personal information concerning you that we process;
3. Right to object – to object to certain processing of your personal information, subject to applicable legal exceptions;
4. Right to correct – to request correction of inaccurate or incomplete personal information;
5. Right to erasure or blocking – to request the removal, destruction, or blocking of personal information under circumstances provided by law;
6. Right to data portability – where applicable under the DPA and its implementing rules;
7. Right to withdraw consent – where processing is based on consent, subject to applicable legal limitations; and
8. Right to file a complaint – to lodge a complaint with the National Privacy Commission if you believe that your personal information has been unlawfully processed or that your data privacy rights have been violated.

The exercise of these rights is subject to the requirements, conditions, and limitations provided by applicable law.

X. How to Exercise Your Rights or Raise a Privacy Concern

If you have any questions regarding this Privacy Policy, wish to exercise your rights as a data subject, or have a concern regarding the processing of your personal information, you may contact MCLM through:

MCLM Global Services Corp.
Email: main@mclmglobal.com
Telephone: (02) 7000-1321
Address: 2nd Floor of Eastwest Bank / Beside Nuat Thai “LCM GLOBAL”, Lot 8 Block 8, Don Mariano Subdivision, KM 19 Ortigas Ave Ext, Cainta, 1900 Rizal, Philippines

Please provide sufficient information to allow us to properly identify your request and respond accordingly.

We may need to verify your identity before acting on certain requests involving your personal information.

XI. Third-Party Websites and Links

Our website may contain links to websites, platforms, or services operated by third parties.

These third-party websites have their own privacy policies and practices. MCLM is not responsible for the privacy practices, content, security, or handling of personal information by third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with your personal information.

XII. Children’s Privacy

Our website is not intended to knowingly collect personal information from children.

If you are below the age required under applicable law to provide valid consent to the processing of your personal information, please do not submit personal information through our website without the involvement of your parent or legal guardian.

If we become aware that personal information of a child has been collected inappropriately, we will take reasonable steps to address the situation in accordance with applicable law.

XIII. Changes to This Privacy Policy

MCLM may update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, technology, business operations, or applicable laws and regulations.

Any updated Privacy Policy will be posted on this page with the corresponding “Last Updated” date.

We encourage you to periodically review this Privacy Policy to remain informed about how we protect your personal information.

XIV. Contact Us

If you have questions, comments, or concerns regarding this Privacy Policy or the processing of your personal information, please contact us at:

MCLM Global Services Corp.
Email: main@mclmglobal.com
Telephone: (02) 7000-1321
Address: 2nd Floor of Eastwest Bank / Beside Nuat Thai “LCM GLOBAL”, Lot 8 Block 8, Don Mariano Subdivision, KM 19 Ortigas Ave Ext, Cainta, 1900 Rizal, Philippines

By submitting information through our “Contact Us” form, you acknowledge that you have read and understood this Privacy Policy and that your personal information will be processed in accordance with the purposes and practices described herein and applicable data privacy laws.